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Clarion People your go to team for Contact Centre recruitment needs.

We are here to ensure that the candidate and client experience is pleasant and stress free.


Clarion People

Clarion People recruit temporary, interim and permanent roles for contact centres throughout the UK from entry level Advisors to middle management and Executive / Board members.

We are industry experts and our thorough understanding of your industry enables us to finely tailor our recruitment plan and better find your perfect match. We can assist with reception to front office operations, telesales to quality assurance etc.

We also cover many sectors including Banking & Finance, Insurance, E-Commerce, Telecoms and Energy suppliers etc.

Our People

Annelien Marcus Recruitment Manager 01992 248090
Steven Conway CTO 01992 248090
Sarah Matthews Payroll & Finance Manager 01992 248090

Blogs, Vlogs & Views

A Recruitment Partner is for life not just to take your money and run.

We all know using a recruitment agency comes at a price BUT there is some logic & hard work behind this, and will yield a great return for your money. How can we make your life easier? Most agencies tend to specialise in a particular field to ensure we become experts in your sector. Due to our extensive experience we can call upon our niche database to ensure we only introduce fully qualified and experienced candidates. As an agency we tend to have the best talent out there as we know how to target our audience through advertising. We use national job boards and are experts at screening and profiling candidates. We can reduce the time and in-house resource that you need to dedicate to recruitment, which leads to a quicker turn around on filling your vacancies. This might sound corny, but the right agency will become a recruitment partner once you have built a trusting relationship.
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What is a Contact Centre?

While most people know what a call centre is, the term ‘contact centre’ – or ‘contact center’, to use the American spelling – still causes some confusion. What is a contact centre, exactly, and how is it different from a call centre?
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Social Media and Recruitment: Key Insights

From relationships to marketing and networking, social media influences virtually every aspect of modern life. Recruitment is no different – we use social networking on both sides of the process, for job hunting as much as finding and screening candidates.
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Contact Centre Management: Setting Customer Service Goals

Did you know that having well-defined goals is one of the main characteristics of successful businesses? In a busy contact centre, it may seem like all our efforts should be concentrated on the present moment. With a steady stream of calls and messages pouring in and going out, there seems to be little room for planning for the future. However, by taking just a little bit of time to come up with specific, measurable goals, we can focus everyday efforts not just on making do, but on improving our results and our efficiency.
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4 day weeks?

Ever find yourself working harder to get everything done before a three-day weekend? A new report suggests you’re not alone - and the four-day work week revolution could be coming.
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If you have two team members that fall out, is it right to discipline them differently?

If a disagreement between two employees gets too aggressive, should the consequences for them both be the same? Not if the circumstances are not ‘truly parallel’, according to a new ruling by the Employment Appeal Tribunal (EAT).
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