Senior Service Advisor
Clarion People is here to support businesses looking for staff within their Customer Contact Teams, be it Telephony, Emails, Live Chat, or Social Media etc.
Are you a dynamic, driven and an ambitious individual looking for an exciting opportunity to further your career?
You are in luck as Clarion People are excited to be working with a forward-thinking, start-up looking for multiple staff to come join their growing team.
Senior Customer Operators / Senior Customer Service Advisors
Start date: ASAP
Salary: €40,000 - €45,000
Hours: 40 hours per week
Location: Berlin, Germany
We are looking for people in Berlin who are German and English speaking.
You will be responsible for the support of customers, for whom you take care of private, admin tasks such as finding a babysitter, arranging an upcoming move, or arranging doctor’s appointments etc. No matter what the topic you will quickly find an efficient and effective solution for each customer.
You will manage multiple customer diaries simultaneously as the software my client uses will take over trivial tasks and help you to keep track of everything.
Some of the skills needed:
Executive Assistance / Customer Service 3 - 6 years’ experience within hospitality or event planning
Excellent and approachable communication and rapport building skills
Excellent attention to detail and take ownership of customer issues
Positive mind-set and attitude towards work
Confidence to make decisions
Call / Contact centre experience would be desirable
Strong work ethic and self-motivated
In return you will get:
The chance to grow with a fast-growing start-up, to develop yourself further
A fair salary
A great office in Berlin Kreuzberg but also home office flexibility and the option to work completely remote for a few weeks a year.
*** Please note this opportunity is only available to EU residents ***