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Head of Customer Services or Contact Centres  -  Head of Customer Service

Head of Customer Services or Contact Centres
Head of Customer Service
Operations
Permanent
London
£61000-70000 pa

"I have over 20 years senior international management experience in the telecom, financial services and call centre industry, and display an extensive knowledge in providing a world class customer service experience across several communication channels (call centre, CRM, e-mail, social media, live chat & sales)

Highly skilled in and experienced in delivering large scale operational change management and transformation, I have been instrumental in improving people performance and successful at implementing operational improvements and streamlining processes and procedures to improve overall customer experience.

I take ownership of responsibilities and initiate a collaborative culture, operating in a transparent, “hands on” and pro-active manner. I am a True leader of People and Operations and bring energy and passion and a sense of anything is possible."

Job Title sought- Head of Customer Services or Head of Contact Centres 
Preferred Locations  - London and open to relocation
Salary expectations - £60-£80k or £300 plus per day (contract)
Contract type - Perm / Interim / Temp
Availability - 1 month

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