Head of Customer Services or Contact Centres - Head of Customer Service
"I have over 20 years senior international management experience in the telecom, financial services and call centre industry, and display an extensive knowledge in providing a world class customer service experience across several communication channels (call centre, CRM, e-mail, social media, live chat & sales)
Highly skilled in and experienced in delivering large scale operational change management and transformation, I have been instrumental in improving people performance and successful at implementing operational improvements and streamlining processes and procedures to improve overall customer experience.
I take ownership of responsibilities and initiate a collaborative culture, operating in a transparent, “hands on” and pro-active manner. I am a True leader of People and Operations and bring energy and passion and a sense of anything is possible."
Job Title sought- Head of Customer Services or Head of Contact Centres
Preferred Locations - London and open to relocation
Salary expectations - £60-£80k or £300 plus per day (contract)
Contract type - Perm / Interim / Temp
Availability - 1 month